Removing licences will have 2 steps:
  1. Unassign the licence from the user it was allocated to, in the Licence Matrix or Users popup.
    If you had another user that was to use that licence, then it can be reallocated.
  2. If the licence is no longer required and you do not wish to be billed for it going forward, then you go into the Purchased Licences tab and modify the Revised Purchased column to the new number of licences you require. This relates to the total number of licences that you need to be applied on site. Press the save, then the Confirm Purchase button to make the new changes take effect.

Please note you will be billed for any licences that have been purchased, not only the licences that have been allocated, so removing unwanted licences is a vital step.


For more information on this, please click here: Licence Purchasing Help Page. This can also be accessed by clicking the question mark (top right hand side of the Workbench screen) while you are on the Licence Matrix or Purchased Licence screens.