From Upvise v10.1 onward, QR and barcode scanning on Android is handled by the native Android scanner, supplied through Google Play Services (not the Upvise app).


If Google Play Services is outdated, the scanner may not open or function correctly in Upvise.


What You May Notice

If the scanning component isn’t installed or is out of date, you may see:

  • The camera opens then closes immediately

  • A blank screen when scanning

  • “Cannot open camera” in Upvise, even though the camera works elsewhere

  • Nothing happens when you tap “Scan”


Devices More Likely to Have Issues

  • Samsung tablets

  • Lenovo tablets

  • Older or enterprise-managed Android devices

These devices often run outdated or restricted versions of Google Play Services.


Quick Requirement

  • Google Play Services must be v23.16.13 or higher

  • This requirement applies only to Android (iPhones are not affected)

? How to Fix / Check Your Device

  1. Check Your Version

    1. On your device go to:

    2. Settings → Apps → Google Play Services

    3. Scroll down to view the version number.
      ✔ It must be 23.16.13 or higher

  2. Update if Needed

    1. Open the Google Play Store, search for Google Play Services, and tap Update.

  3. Restart Your Device

    1. Restart the device after updating, then try scanning again in Upvise.

If scanning still doesn’t work, Create a support ticket with Workbench Support and include details of your device model, Android version, Upvise version, and Google Play Services version.