Other Purchasing Q&A

Xtracta: What can I do if I encounter error “Document XXXXX is currently unavailable. Please try again later.”?
This notification was meant previously for documents that are still being processed by Xtracta and are not able to be reviewed in Workbench. Next step if t...
Wed, 11 Dec, 2024 at 2:59 PM
Xtracta: What is the difference between Cancelling and Deleting an Image Document?
Cancelling a document is like tagging a document that you would not use for now but can still be restored by using the “Reprocess” button while deleting is ...
Wed, 11 Dec, 2024 at 3:04 PM
Xtracta: What can I do if the image appears blurry on Image Documents?
If you come across a blurry image, a blank display, or any irregularities, you may utilize the “Reprocess” button to check if the issue can be resolved. If ...
Wed, 11 Dec, 2024 at 3:06 PM
Xtracta: What do the coloured dots mean?
For example, the purple, green, blue, etc. (including the flashing boxes) The icons have different colors depending on what changed in the document. Green ...
Wed, 11 Dec, 2024 at 3:14 PM