Workbench Support

This notification was meant previously for documents that are still being processed by Xtracta and are not able to be reviewed in Workbench. Next step if t...

Cancelling a document is like tagging a document that you would not use for now but can still be restored by using the “Reprocess” button while deleting is ...

If you come across a blurry image, a blank display, or any irregularities, you may utilize the “Reprocess” button to check if the issue can be resolved. If ...

For example, the purple, green, blue, etc. (including the flashing boxes) The icons have different colors depending on what changed in the document. Green ...

If the line description spans more than one line: Click into the field in Xtracta, then drag a box around all relevant text on the document. The whole sele...

If there is one PO, with multiple image scanned lines that relate: Xtracta will pick up the PO so the line will be visible, then multiple lines can be sele...

For suppliers with fewer than five completed documents, we keep track of how many documents there have been, and this is shown as a coloured dot. This coun...

This notification indicates that a validation rule has been triggered, which is typically shown by a red outline on the text box. However, if the column is ...

Users will have the ability to adjust the visibility of columns for their line items to better match their supplier's invoices and business requirements...

There are two ways this issue can appear in Workbench. 1. "No Picture Found" Error: This error indicates that there was a problem retrieving t...